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Returns and Exchanges

Home Customer Service: Policies

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At Gemz N Gold we are committed to protecting your privacy and to making your shopping experience an enjoyable one.

It is our policy and merchant guarantee that any information submitted to us from our customers is privately held by us, and is not and will not be shared or resold to any other party without our customers personal consent.

1. When you register to place an order, the following information are collected:
  • Full Name
  • Mailing address
  • Shipping address
  • Telephone number
  • E-mail address
  • Credit Card Information

If you choose to make a purchase with us, we will keep this information stored on a secure server and will in no way be made available or sold to any third party without your personal consent or written authorization.

2. Our site is an open site and does not require you to submit any personal information to browse our on-line storefront.
3. Cookies - a cookie is a small file that our web server will store on your computer to give you an individual ID and save certain information about previous visits.

The use of cookies may also allow us to customize your shopping experience in the future by enabling us to track how our customers use our site, as well as track the success of various marketing efforts. This in turn helps us focus our resources on the features that are most popular with our users.

However, we will use information gathered with cookies ONLY at the aggregate level - not at the individual level and as such is not personally identifiable. Most current browsers will allow you to delete any cookies they have accumulated during your Internet excursions. Many will allow you to refuse cookies in the future, or warn you before accepting a cookie. For further information, please refer to the documentation and help system provided with your browser software. Please note that if you set your browser to refuse cookies, some parts of our site may not work properly.

4. We collect the following information from visitors to our site
  • The domain name or URL of visitors to our site.
  • Information on what pages visitors access.
  • Information volunteered by visitors during making a purchase, registration and/or email communication.
  • Gemz N Gold does not and will not sell or rent your personal information to any outside parties. Any relevant information submitted by you will be privately held by Gemz N Gold alone.
  • At times, we may contract with third parties to assist us in managing and maintaining our customer information. However, rest assured that at no time will we authorize those parties to use your information for any other purpose. At no time will we disseminate personally identifiable information to third parties for any reason. If this policy changes, we will contact you. At that time, you will have the opportunity to remove your information from our database.
  • The only circumstances in which we would submit a customers personal information to an outside party is (1) If we are required to respond to a subpoena, court order or legal process which requires your specific information. (2) If your actions have violated Terms of Service.
  • Except as described above, we will not share, rent or sell any information with any other party for any reason.

If your information is to be released you will be advised in advance to allow for your personal consent.


Gemz N Gold Jewelry may make other promotional information available to you through e-mail, mail and special offers.

However, if you do not want to receive e-mail communications or other promotional communications, you are most free to opt out of our mailing list at any time you so desire.

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Returns and Exchanges

Gemz N Gold Jewelry proudly stands behind the quality of the jewelry that we sell. If you're not completely satisfied with your jewelry purchase - for any reason - return it in its original, unused condition within 30-days of receipt for a full refund of the purchase price less the cost of shipping or replace it.

  • Full refund of purchase price on all returned items less the cost of shipping.
  • Refunds will be processed within 1-2 billing cycles of receipt of return with email notification of refund.

For more information please contact customer service at or call us toll free 1-877-624-8812(Mon - Fri, 9am - 6pm PST)

(* Refunds will only be issued against items that are returned in undamaged and in their original condition Please review our terms for issue of refunds.)

How to Return an Item
1. Complete the Return Form
2. Pack Your Return - Wrap your item carefully in a box and enclose the return form and invoice with your return.
3. Ship Your Return - Ship your return using a traceable preferably insured method of shipment (e.g.: USPS Priority Post, UPS, FedEx) along with signature confirmation. That way you are protected against any loss during shipment.

Ship Returned Items to:

Gemz N Gold
728 South Hill Street, Suite 1400
Los Angeles, CA 90014

4. Check Your Email - We will send you an email to notify you that we have received and processed your return, and that the proper credit or debit card account has been credited. You should expect the credit in your account 10-14business days after we have received your return. Returns against items paid for by check or money order will be refunded by check.

How to Make an Exchange

Gemz N Gold would be happy to exchange your merchandise for another size or even another item (of the same value) if you are not totally satisfied with your purchase*, and ship it to you for FREE of charge

To make an exchange please follow the listed steps:

1. Email Us - Email customer service at or call us toll free at 1-877-624-8812 and inform us of your intent to make an exchange.
2. Complete Returns & Exchange Form - Complete the Returns & Exchange Form and enclose with your exchange.
3. Ship Your Exchange - Ship your exchange using a traceable method of shipment (e.g.: USPS Priority Post, FedEx). We recommend that the package is insured, that way you are protected against any loss during shipment.

Ship Exchange To:

Gemz N Gold
728 South Hill Street, Suite 1400
Los Angeles, CA 90014

4. Check Your Email - We will send you an email to notify you that we have received and processed your exchange. Your exchange will be processed in 2 business days of its receipt and shipped back to you for FREE.

*(Exchanges will be made only if the returned items are in their original undamaged condition.)
Click here to download Returns & Exchange Form

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©2007-2011 Gemz N Gold.

A division of Galaxy Gold Products Inc.